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Work About Contact
mona

Hi, I'm Mona Luo

I craft engaging experiences, having built AI-driven products at Chegg.

Selected works

How I increased the user engagement of Chegg's AI chat by 4.67%

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Designing Chegg’s first freemium experience

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How I creatively tackled the long AI response latency

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About

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I'm a versatile product designer who loves crafting engaging and intuitive user experiences. At Chegg, I designed AI-driven products that provide study assistance to millions of college students worldwide, with a focus on both Engagement and Growth.

I find joy in listening to users with an open mind and addressing their needs through creativity, empathy, and technology. This passion is what drew me to the field of product design in 2017. To further deepen my expertise, I earned a master’s degree in Interaction Design from the School of Visual Arts in 2023.

I'm especially good at...

  • Rapid and animated protoyping
  • UX research
  • Strategic thinking
  • Cross-functional collaboration
  • Front-end development

When I’m not designing...

You’ll find me making handicrafts, practicing archery, or capturing beautiful moments with my camera.